Frequently Asked Questions

Q: Are the DVDs NTSC or PAL (for USA only or Europe)? A: This one of the most common questions we get asked. The good news is that DVDs are neither NTSC or PAL, they are MPEG2 - meaning that they are the same everywhere on the planet  - and only regional encoding prevents a certain DVD from playing in a certain player. But our DVDs are NOT regionally encoded (they are what's known as Region 0) - which is all a long way of saying that our DVDs will play in 99% of DVD players the world over (the other 1% are really, really old and don't play Region 0 DVDs).  Also keep in mind that you can play our DVDs on your computer anywhere in the world - we've never had any issues playing the DVDs on Windows machines, Macs or even Linux DVD players. Q: How much is shipping to my country in Europe/Asia/South America/Africa? A: We will happily ship internationally. Shipping to most countries is the same price as shipping in the USA - except that it takes longer to get to you. The DVDs are sent via First Class mail with no tracking information. If you would like to be able to track your DVD - we'll need to send you an invoice for that special service - please select 'Contact US' from the menu on the left and let us know you want tracking - we'll provide an invoice via PayPal to cover the cost of that . Q: I live outside of North America, and don’t have a Region 1 DVD player will I still be able to view the DVD? A: The DVDs are region free (Region 0)  so you can see it anywhere in the world where you can watch a DVD. Q: I'm not a PayPal member and don't want to pay using PayPal? A: PayPal is an easy and fast way to pay using your credit card, but if you wish to send a check or use other forms of payment you can use the 'Contact Us' button on the left and we'll be happy to offer you other options to pay - we do accept Checks and Money Orders but no cash. Please keep in mind that if you do decide to pay by  check it will take up to 2 weeks for the check to clear and the DVD to be shipped to you. Q: Is the XL1s guide for the XL1 or XL1s? A: Primarily the guide is designed and structured around the XL1s. The two cameras are very similar, especially in the external buttons/functions. With the exception of the way the menu is accessed and the menu itself the rest of the sections could refer to either camera. Q: I have a PAL XL1s or XL2 or XM2 will the guide be useful to me? A: With the exception of the shutter speeds, and the MiniDV color space (4:2:0 rather than NTSC’s 4:1:1) the functions of the XL1s NTSC and the XL1s PAL are exactly the same. So these guides will be extremely useful to you. The GL2 and the XM2 are essentially the same camera except for the differences cited above. The same can be said for the XL2 camera - the PAL version has different CCDs, and NO 24p function (25p and 50i only) outside of that the cameras are the same. Q: I have a question about my XL1/GL2/XL2 or other Canon camera, can I email or call you? A: Sorry, we're not camera experts-we just sell the DVDs. If you have a very specific question you can contact Canon at www.canondv.com or by calling 1-800-OK-CANON (in North America). There are some great forums online where you can post your question and perhaps get it answered. Our favorite is www.dvinfo.net. Q: Where can I buy used XL1s, GL2 or XL2 cameras or accessories? A: We do not endorse or support any specific dealer. Genuine Canon accessories can be purchased from Canon or any Authorized Canon Dealer. Please be cautious and careful when purchasing used equipment. If purchasing a used XL1, XL1s or XL2 camcorder you may ask the person you’re buying it from if they would get it cleaned/serviced from Canon as part of the Canon XL owners club. For $95 (plus shipping) you can have a full diagnostic done on the camera and cleaning. Q: My DVD was damaged in shipping, what do I do? A: We will gladly replace any goods damaged in shipping or because of a manufacturer’s defect. Please contact us by selecting the 'Contact Us' button on the left or reply to the email you got to confirm your order and we'll instructions on how to proceed. Q: I’m a reseller and am interesting in selling the Guide where do I get reseller pricing info? A: Please use the 'Contact Us' button on the left and we'll be happy to provide more information.